The account you are transferring the credit to must have an owing balance. If they do not have an owing balance, you will need to place a patient note reminding...
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You will need to know the user accounts current password in order to update it. Description This article will guide you trough updating a user accounts password used to log...
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Description This article will guide you through copying the settings and layout from a single user account to one or more other users. This is typically done after a new ...
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Description This article will guide you through specifying what printer EDI claim responses will print to by default. Step-by-Step Select Office from the top menu bar. Then select EDI Manager from the sub-menu....
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This process will perform a manual claim reversal in Power Practice and in most cases you’ll also need to contact the insurance company and request a manual reversal on their...
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Description version 5.0+ Every time you submit a claim through EDI, a file is created for both the sending of the message and the response received. Over time, the amount...
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Description This article will guide you through reversing part or all of a bulk insurance cheque. Step-by-Step Open patient in Transactions. Click on Bulk Ins tab. This area will usually...
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This is an ICA application error and covered by iTrans support. Information This error occurs when the iCA application used for sending EDI claims could not locate a valid digital...
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Download & Print There are a few different claim statuses that will show on the ledger under the status column. The first letter represents the status of the treatment. By...
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Description The steps below will help you verify your appointments for the day. This report is a fantastic way of double checking your work for the day, ensuring all appointments...
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