Setup Custom Appointment Status

By 10/05/2020Scheduler
Note: Version 5.0 significantly expands the custom appointment status slots available for use, however, you can still create up to four custom statuses in older versions of the program.


This article details the setup of custom Patient Appointment Status updates. Use these custom status options to streamline office communication safely and effectively.

This article applies to version 5.0 +


Setup Appointment Status Types:

  1. Visit the Appointment Book/Scheduler module.
  2. Select the Settings icon at the top right (paper and pencil icon).
  1. Select Settings.
  2. Select More at the top right.
  1. Fill in the spaces available in the lower left side of this window with your custom statuses.
  2. Choose a colour to correspond with each by clicking on the coloured rectangle beside each line.
  3. Once you have created all the status options you would like, press Ok at the top right.
  4. Return to the main Scheduler module page.

Using the Appointment Status Types:

  1. Right click an appointment box you wish to update.
  2. Select the Change To option.
  3. Select the type of status you wish to use.

Your appointment will now change the text colour to match your selected status.

You can return to the settings mentioned in previous steps to change the colours if you are not happy with the results.

Your newly created status options can be used by any team members within your practice, they are not tied to your personal login name.

The article linked below will expand on the use of theses statuses as well as how to enable notifications to team members upon status changes.