Important Changes to Support and Training Services During COVID19

By 03/16/2020Notifications

March 16, 2020

Dear Power Practice Clients,

Until further notice, our support and training team members will be away from the office and working remotely. During this time, we will continue to be available to assist you but there are some changes to how we provide that assistance.

Support

live phone support will now be directed to voicemail immediately when you call in. Please leave a detailed voice message when prompted and the first available support member will call you back. You can also ask questions and request support through email at support@exansoftware.com or our contact us page. Outside of our phone support, you can also access additional support resources to assist you with how-to questions, in-depth videos and common questions through our Support Portal.

Training

All on-site training is being placed on hold until the end of April. Offices that have on-site training scheduled during this period will be contacted and new training dates arranged. Online remote training will continue to be an available service as well as our selection of self-guided training videos and courses available to everyone through our website. If your office is in need of training, please feel free to contact us for additional information.

Thank you for your patience and understanding during this time.

Best Regards,

James Cunliffe
Manager, Support and Training